Help
Questions,answered.
Sizes, delivery, exchanges and care. Still need us? WhatsApp 012 828 64149.
Sizing
How do I choose my size?
Our hoodies and long sleeves are cut oversized. Take your usual size for the relaxed look, or one size up if you layer under it. Every product page has a size guide. Not sure? Send us your height and weight on WhatsApp and we will pick for you.
Are the long sleeves hijab friendly?
Yes. They cover the wrist, sit loose on the body and are long enough to wear with a hijab, jeans or wide leg pants.
Are the hoodies unisex?
Our hoodies are oversized, so they work for everyone. Many designs come as a pair, a version for him and a version for her, and each product page says which one it is.
Orders and delivery
How do I pay?
Cash on delivery. You pay the courier when your order arrives.
Where do you deliver and how much is delivery?
We deliver to every governorate in Egypt. Delivery is free on orders over 2,000 EGP. Below that it costs 100 to 150 EGP depending on your governorate (100 EGP in Cairo), and you see the exact fee at checkout before you confirm.
Will you contact me before delivery?
Yes. We call or message you on WhatsApp to confirm every order before it ships, so keep your phone close.
How do I track my order?
Send us your order number on WhatsApp and we will reply with the delivery status. If you have an account, you can also see your orders in My Account.
Exchanges and returns
Can I exchange for another size or colour?
Yes, within 14 days of delivery, as long as the piece is unworn, unwashed and has its tags.
What is your return policy?
Read the full refund and returns policy. Delivery fees are not refundable, and sale items can only be returned if they are defective.
Care
How do I wash my Saweyan piece?
Machine wash cold, inside out. Do not iron directly on the print. Hang to dry to keep the shape and the colours sharp.
